FirmFlow
Selected work

Operational transformations, not testimonials.

Real before/after breakdowns of operational systems we've architected, built, and deployed.

Professional services · 60-person firm

From fragmented workflows to unified operational infrastructure.

A scaling professional services firm was running operations across six disconnected tools. We replaced the stack with a unified operational layer, custom internal tooling, and automated client reporting.

Before
  • Six disconnected operational tools
  • Weekly reporting built by hand
  • 30+ hrs/wk admin overhead per pod
  • No real-time pipeline visibility
After
  • Single operational layer with role-based views
  • Automated client reporting (zero manual)
  • Sub-1hr admin per week per pod
  • Live pipeline + utilisation dashboards
−84 hrs
manual work removed / week
+42%
operational capacity
100%
process visibility
Multi-location agency · 35 staff

Replacing eight spreadsheets with one operating system.

A multi-location agency had grown faster than its operations could support. We designed a centralised operating system with location-level reporting and automated weekly reviews for the founder.

Before
  • Per-location spreadsheets
  • Founder reviewing every report
  • Inconsistent operational cadence
  • Reporting lag of 5–10 days
After
  • Unified ops dashboard across locations
  • Auto-generated weekly reviews
  • Standardised operational cadence
  • Real-time KPIs
3.2×
faster internal workflows
−18 hrs
founder time / week
Real-time
operational reporting
Healthcare · regional clinic group

Patient operations as one connected system.

A clinic group with disconnected scheduling, intake, and follow-up workflows. We architected a patient operations layer connecting every touchpoint, with automated administrative handoffs.

Before
  • Three separate scheduling systems
  • Manual intake across locations
  • Follow-up done ad-hoc
  • Compliance reporting manual
After
  • Unified patient ops layer
  • Automated intake routing
  • Follow-up sequenced and tracked
  • Compliance reporting automated
+38%
patient throughput
−65%
admin per visit
100%
compliance coverage

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